Technical Support

We have put this product through rigorous tests and you shouldn't experience any problems. However, it's impossible to test every configuration and should you experience any problems regarding this product, please go to our support section at

Here you will be able to browse through our Frequently Asked Questions (FAQ) where the most common problems are identified.

If you cannot find what you are looking for in the FAQ section, then please find contact details below or call the following numbers:

Technical Support Hotline 0906 732 9005 (Calls are charged at 1.00 GBP per minute)
Available: Mon – Fr 11am – 7pm. Weekends and Public Holidays 11am – 5pm

Email: support(at)

Tips & Tricks hotline 0906 906 0015 (Calls charged at 1.50 GBP per minute)
Available: Mon – Sun 9am – 12pm


KOCH Media Ltd.
Technical Support
The Bullpens
Manor Court
Herriard – Hampshire – RG25 2PH

Before you do so please make sure your operating system (Windows) and device drivers (video card, sound card & motherboard) are fully up to date, as this is usually the main problem when experiencing software difficulties. Please also make sure you have read the installation instructions fully.

When submitting a fault via our helpdesk please include the following information:
  • Exact error message if any.
  • Steps taken to reproduce the error/fault.
  • Details of programs running at time of fault, including . Anti-Virus and firewall applications.
  • Most importantly, email us a DirectX Diagnostic report. Do this by following the below instructions:

Click the START button on your Windows task bar, and then click RUN and type dxdiag in the box that opens. The DirectX diagnostic toolbox should automatically run. This tool details your whole system and the details can be dumped to a log file by clicking on the “Save All Information” button at the bottom. This will save a text file called “DxDiag”, which you can just attach to any email correspondence.

This information will best assist us in resolving your query as quickly as possible.